Privacy Policy

At Desi S-Mart, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect information from you when you visit our website, create an account, place an order, subscribe to our newsletter, or interact with us in any other way. The types of information we may collect include:

  • Personal Identification Information: Name, address, email address, phone number, and payment details.
  • Transaction Information: Order history, billing/shipping addresses, and payment information.
  • Website Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process orders: To fulfill and deliver your orders, and send order-related communications.
  • To improve customer service: Your feedback helps us improve our products, services, and overall user experience.
  • To send promotional content: With your consent, we may send promotional offers, updates, and news about new products.
  • For security and fraud prevention: We may use your information to detect and prevent fraudulent activities.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information. These include encryption, secure servers, and firewalls to safeguard your data during transmission and storage.

  • Payment Security: All payment information is processed securely through third-party payment processors and is never stored on our servers.
  • SSL Encryption: We use SSL encryption to ensure that all transactions and sensitive information are protected.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us run our business (e.g., payment processors, delivery services).
  • Legal Compliance: We may disclose your information if required to do so by law or in response to legal requests (e.g., a subpoena or court order).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content and advertisements. You can control the use of cookies through your browser settings, but disabling cookies may affect certain features of the website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
  • Opt-out of Marketing: You can opt out of receiving marketing emails by following the unsubscribe instructions in any communication we send you.
  • Deletion: You may request the deletion of your account and personal information, subject to legal or contractual obligations.

7. Third-Party Links

Our website may contain links to external websites or third-party services. We are not responsible for the content or privacy practices of these external sites. We encourage you to read their privacy policies before sharing any personal information.

8. Children’s Privacy

Desi S-Mart does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically.